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Returns & Exchanges
We want you to be completely satisfied with your Smith Teamaker experience. If our tea does not meet your expectations, we offer returns on most items within 30 days of purchase.
1
Initiate Request
Contact our support team with your order number and the reason for the return.
2
Prepare Package
Ensure the items are in their original packaging. Please note that opened food products may have specific restrictions.
3
Ship Items
Affix the provided return label and drop the package at any authorized carrier location.
4
Receive Refund
Once received and inspected at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing